agentMention
Frequently asked

Questions, answered
without the hedging.

Still curious? Book a 20-min call with our team — no demo deck, just a conversation.

Getting started

How long does setup take?

Five minutes to sign up; visibility data starts flowing within 24 hours of connecting your domain. We auto-detect your category, competitors, and topical territory — you just confirm or edit.

What do I need to bring?

Your domain, a list of competitors, and a short description of the category you want to be visible in. That's enough for us to assemble the relevant prompts, check your brand mentions across AI search, and show where you already show up and where you're losing to competitors.

Do you offer migration help?

Yes — if you're already using Profound, Peec, or another tool, we'll import your prompt set on Growth and above. Enterprise customers get a dedicated onboarding manager.

Methodology

How is visibility calculated?

We check daily how your brand shows up in AI answers for the prompts that matter: whether it's mentioned, in what position, in what context, and next to which competitors.

We account for how often the brand appears, its position in the answer, and how stable that presence is over time. Daily collection is what lets you see real changes rather than the noise of one-off runs.

How is position scored?

If you're cited as the primary answer, position 1. If cited as a supporting source, positions 2–10 in the order presented. We also track a 'mention-only' state where you're named but not linked.

How does the sentiment model work?

A fine-tuned classifier reads the language each engine uses about your brand and scores it from −100 to +100. The training set is audited monthly against a held-out human-labeled sample. Methodology is published in your dashboard.

Which LLMs do you cover?

ChatGPT, Claude, Perplexity, Gemini, and Grok. We poll each engine fresh — no cached results.

Comparisons

Is this just SEO with a new name?

No. SEO helps pages rank higher in search engines. AI search works differently: instead of just showing a list of sites, it composes a ready-made answer from a mix of sources — websites, reviews, forums, documentation, media and public brand mentions.

So a high Google ranking doesn't guarantee that ChatGPT, Perplexity or Gemini will mention your brand. In AI search, what matters isn't only being found, but being understood correctly, cited and recommended.

How are you different from Profound / Peec / Athena?

agentMention tailors data collection more closely to your specific brand, category, competitors and the real scenarios buyers choose between. We don't just show mentions inside LLMs — we help you understand which prompts you appear in, where you're missing, who AI recommends instead of you, and what shapes that answer.

In AI search, the quality of the analysis starts with the quality of the data. If your prompts, sources and competitive set are captured inaccurately, any dashboard will lead you in the wrong direction.

Should we still do regular SEO?

Yes. AI engines pull from Google and from the open web. SEO is necessary but no longer sufficient. Treat AI visibility as a parallel channel with its own playbook.

Pricing & contracts

What counts as a 'tracked prompt'?

Any unique query we run on your schedule. We dedupe automatically — small variations of the same intent count as one.

Can I switch plans?

Yes, any time. Upgrades are prorated; downgrades take effect the next billing cycle.

Annual discounts?

20% off when paid annually. Talk to sales for multi-year terms.

Refund policy?

Cancel any time. We refund the unused portion of an annual plan in the first 60 days, no questions.

Security & data

Who owns the data?

You do. Export anything, any time.

Where is data stored?

US-East by default. EU data residency available on Enterprise.

Do you train models on customer data?

No. Customer prompts and brand data are siloed and never used to train shared models.